McAffe update

[Jimbo Juggs]

Hi,

I've just installed OP and am a total newbie.

Since installing OP McAffe upate for my antivirus protection hangs on a window http://clinic.mcafee.com/clinic/agent/en-us/agent4/default.asp?oemid=&installtype=force

I've read through a previous thread called Windows updates and Mcafee updates. Whilest I could follow it mostly I could not put my finger on why/what was wrong and it did get complicated (for me) towards the end.

Could anyone help me out?
I have the rules wizard running.
All internet applications are partialy trusted and McAffe exe's are preset to Download manaager.

Dial up connection to internet. Win 98se.

Thanks in advance
Jim

[root]

Hi Jim. Welcome. I think the first thing to try is to figure out what the exe file is for your updater. Then, delete the McAfee updater from partially allowed apps. Then, click add and browse to the updater exe in the McAfee directory and click ok. Then give it the downloader rules, and see if that gets it.

[Jimbo Juggs]

Thanks for the speedy responce Root!

There are two exe's for McAfee on OP which since installing have requested internet access.
1. McAfee.com SecurityCentre Update Engine
2. McAfee.com Security Centre HTML Browser

I removed both of these then added the by browsing C:\Pog files\mcafee.com\
Still hangs on the same window.

Only by exiting and shuting down OP does the update function. Allow most and disable polices do not allow the upadates to function.

Jim

[root]

Ok, try this. Change the rules from download manager to allow TCP out and allow UDP out. Nothing else in the rulesets.
Let me know.

[Danil]

Jim, when McAfee is blocked then what do you see in the Blocked folder and in Active Content folder?

[Rivalen]

go to Optiosn - PlugIns SetUp - hilight Active Content - (its normally "started") set Actice Content as "Stopped".

Then try to update. If Update works when Active Content is stopped you will know where to look for solution.

My first effort to advice anybody on this forum - just so you know! :-)

Best Regards

[Jimbo Juggs]

All,

Thanks for your replies and appologies for the lateness in resonding to you all. Free time is very short at this time.

Cleared the logs after conecting to the internet. Selected the update function and nothing is listed in the Blocked section or the Active Content. Again the window for update is 'hanging'

Changed rules to;
Where protocal TCP is outbound only
Where protocal UDP is outbound only
Logs still clear and still no joy :-(

Stopped the plug in for active content and still failed!
Logs for Ads, Content, Blocked still empty.

Any more suggestions

By the way these changes made in this order to the executable mcaffee.com SecurityCentre HTML.

Jim

[Jimbo Juggs]

Additional to my last post;

Looking at the logs to guess what is happening when selecting upadate, I read it as follows;

McAfee update.exe runs under downloader manager preset, once it checks with clinc.mcafee.com and an update is available...
McAfee htlm.exe runs underdownload mananger preset. From here selecting update button then starts IE (ver 6) .exe to open another window to commence download...
And it is this download page which will not load!

Hope this is helpful.

Jim

[root]

"McAfee update.exe runs under downloader manager preset, once it checks with clinc.mcafee.com and an update is available...
McAfee htlm.exe runs underdownload mananger preset."

McAfee html.exe ? This is getting confusing already.

"From here selecting update button then starts IE (ver 6) .exe to open another window to commence download...
And it is this download page which will not load!"

McAfee actually opens up IE and uses it to download the update?
I have never heard of that before. Seems a little insane to me. :confused:
There are other people here using McAfee. I wish someone would jump in and help. :rolleyes:

[Mark]

Jimbo,
Does Internet Explorer work through a local proxy on your machine? What are your settings in the Outpost Active Content plug-in?

[Jimbo Juggs]

Mark,

I'm not user about the proxy server. This is my home PC which has a dial up 56kbs modem. So I guess not.

The active content is checked, but with all functions enabled.
I've unchecked active content and that failed.
Also tryed stopping active content plug in, still no joy.

Root,
I would like to remind you that I am no expert with internet protocols or OP etc.
The sequence of events on the update function I posted were as they appeared in the Allowed log.

McAfee update.exe first, this then stops being active after checking for updates. (blue font colour denotes active, yes?)
Then MGHTML.exe (McAfee SecurityCenter HTML Browser) opens and a button for update is available. Once selected MGHTML.exe closes and finally IEXPLORE.exe opens and connects to http://clinic.mcafee.com/clinic/age...stalltype=force
but fails to load fully.

With OP shut down and exit this page loads fine.

Thank for all your help thus far

Jim

[root]

That would indicate that in your updater, you have an option to go to the website after the update is finished. I would like to know if your definitions are really getting updated then. They should be.
I tried that link and got a 404, not found.
Please see if you can find that option to go to the website and uncheck it. Let me know.
Thanks for trying to help Mark.:)

And Jim, I'm no expert with internet protocols either, sad to say. :(
We'll get it figured out though. ;)

[chrisclu]

Looks like they changed sites.
Try Here (http://download.mcafee.com/default.asp) to update manually for now, and contact support to find out what change to make in the program.
Chris

[Mark]

Jim,

Try adding "clinic.mcafee.com" (without the quotes) to the list of sites for Outpost's Active Content plug-in, then set all options (pop-ups, java applets, etc) for "clinic.mcafee.com" to "enabled". Then check that the global setting for "referrers" in the Active Content plug-in is set to enabled (this can't currently be enabled on a per-site basis) and try updating McAfee again.

Also, what are your rules for Internet Explorer? Is it in the partially allowed application list in Outpost? Try moving it to the trusted applications list and see what happens.

[Jimbo Juggs]

Root and Chris,

Tryed updating from the wwwMcAfee.com website. A window opened address:

http://clinic.mcafee.com/clinic/vso/en-us/vso4/default.asp?installtype=force&OEMID=

This page is of a slightly differant address to the other update, but............it still does not load :-{

Checked for options on the programme McAfee SecurityCentre, and thier website. There are no options to (un)check for returning to website after download.

Once this page is loaded (with OP shutdown and exit'ed) the option to download is available.

Checked the McAfee site for trouble shooting.
In short they recommend that all settings are set to default to allow Active X, Java and Cookies (Choc Chip my favs :) )
This still failed. I had updated previously with medium-high setting. But with no firewall installed.

Anything left?

Jim

[Jimbo Juggs]

As if by magic McAfee have emailed me informing me of a new update available.

But (and that little word gives it away) the link contained in that email does not load. same address as the previous post (after some redirection).

They inform me that 'This is an important software upgrade
that includes new features. This is different than weekly
virus definition updates.'

If 'we' come to a dead-end I shall shutdown OP then update and retry.

Jim

[Rivalen]

with primary attempt to get download of AV Update to work at all with OP running (in Rules Wizard mode).

1) Check first that your AV has latest upgrade version. If not upgrade.

2) Under Options Plugins SetUp - set every single plugin to stopped. Means Plugin totally disabled.

3) Unders Applications Remove your AV application and its download/update application.

4) Restart your computer.

5) When OP asks what you want to do with your AV - app and Av-download/update-app, give OK on OPs suggestion. I dont remember if already here you can make these both apps "trusted application" if thats possible - do so.

6) If both those apps are not already in trusted zone you must now go in and move AV + Download/Update Apps to trusted zone..

7) Restart your computer. (OP is all the time in Rules Wizard.)(If I understand anything about OP you are now starting with OP in its most basic setup and with the most trusted option for the two critical applications.)

8) Try to download/Update AV signature files.

If it - against odds - works, you have a starting point from where you could narrow down why things didnt work as was intended/hoped for in the first place.

Best Regards

[Jimbo Juggs]

Marks suggestions

"Try adding "clinic.mcafee.com" (without the quotes) to the list of sites for Outpost's Active Content plug-in, then set all options (pop-ups, java applets, etc) for "clinic.mcafee.com" to "enabled". Then check that the global setting for "referrers" in the Active Content plug-in is set to enabled (this can't currently be enabled on a per-site basis) and try updating McAfee again.

Also, what are your rules for Internet Explorer? Is it in the partially allowed application list in Outpost? Try moving it to the trusted applications list and see what happens."

Failed.

[Jimbo Juggs]

Rivelan

1) I wish to be able to upgrade. If I shutdown OP and upgrade no updates will be available to resolve this problem.

2) Done.- Failed

3) Done

4) Done

5) Done, Preset Download manager

6) Done the apps were in partially trusted, moved to trusted

7) Done

8) Tryed to download/Update AV signature files.

Failed again
Tryed the MGHTML.exe (McAfee.com SecurityCenter HTML browser) under browser preset and in trusted.- Failed

Jim

[Mark]

Jim,

Okay, let's try something else. Did you have another firewall (or similar software) on your system before you installed Outpost? If so, did you uninstall the previous firewall completely before you installed Outpost? What McAfee antivirus software do you use on your system?

[Jimbo Juggs]

Mark,

This is the first time I've installed a firewall and no other similar software is installed

McAfee antivirus is Virsus ScanOnline, and as I recall it was and still is installed and running.

Jim

[Mark]

Thanks, Jim. I'm not familiar with VirusScan Online, unfortunately.
This is a very strange problem, indeed! Sadly, I can't think of any other options to try at the moment. But, I'm sure someone here will eventually solve this. :)

[Rivalen]

1) I understood that if you exited/shutdown OP and then went to upgrade McA you would be OK. And then you could also with OP exited update your AV signature files. So do that and when done and restarted your computer - continue with OP active in Rules

2) All Plugns should be in stopped position and remain so until you further down my list can push your AVs manual update button and get the answer "your AV does not need to be updated - you already have the latest signature-file" or something like that ( because you alreday completed an update with OP exited. But if you get that answer it should mean you are getting through to the AV built in updatefunction and its site. Which is what we want to see.

I want you to keep all plugins stopped during all your effort because I think its there we will find the problem amd probably under the setup of active content combined with findning the correct name of the actual update-site. But thats for later.
With Plugins out of the game and in rules wizard mode you are as close to a basic firewall as Op can get. I am trying to get you a platform were AV + update work, than we can narrow down the settings for plugins etc.

Have you edited your profile so that we all can see how your computer system looks and what programs, proxies, routers etc you are using?

I am a trial and error guy. I dont know much about computer or firewalls so I hope you understand that I can only give you from little experience that Ive got.

Best Regards

[Jimbo Juggs]

Rivalen,

Shutdown and exit OP checked for updates;
mcupdate.exe started, Check for updates button pressed, application checks with McA, then closed
mghtml.exe started, Update available button pressed, application checks with McA then closed.
IE starts and is directed previously pposted address. pressed button for update and another window opened. This windows name was McAfee.com Virus Scan Online (no button on task bar to indicate a new window-significant?)

Downloaded update and restarted.

Checked for updates. OP reported that mcupdate.exe and mghtml.exe had changed and allowed them.
mcupdate.exe starts and checks with McA, No updates available.

This result was as I feared, because an update is not available I do not get to the offending web page which I need.

However by going directly to McAfee.com using IE6 I go to the update link and am then directed to page http://clinic.mcafee.com/clinic/vso/en-us/vso4/default.asp?installtype=force&OEMID=
This then fails to load and thus it would appear that the only ground covered is that my AV is now up-to-date 10mins ago.

All OP plug-in stopped, in rules mode.
Win 98se, IE6, 550Mhz Athlon, AD-Sheild (month old), AdAwere 5.38


Jim
:)

[Mark]

Originally posted by Jimbo Juggs
...... AD-Sheild (month old) ......Aha, you've never mentioned this one before! Is this the AdShield from www.adshield.org which works as a plug-in to Internet Explorer? If so, have you tried disabling all the Adshield options?

[Rivalen]

you there.

If you have upgraded and updated with OP exit and then when restarted and OP is on and OP recognize new program versions and when you press for update the good answer shall be "No updates available" since there could not be since you just updated! The good is that you get the answer "No updates available" at all because that indicates your McA-updater gets properly in contact with the proper site to give this - for the moment - proper answer. Your McA-updater might need to find other sites when there is something to download - but lets not yet persume it doesnt - it might work all by itself now (doesnt feel totally good about all that optimism....).

Now check date and if available signaturefile number of your present updated in your McA. Leave your automatic McA - updater to try do its job.

Check that it does by manually surfing to McA site to check date and number of latest updatefile. If your automatic McA updater has not download the next new file try manual update (OP Wizard mode all the time) If there is a file download now you will get ulimate check if you get it down or if you are back on square one. If you get it down manually but not automatic thats another problem hopefully less tricky.

All the time when I write this answer I get a feeling Ive missed out or do not understand fully what happened in your described latest attempt and that my answer will not give you anything.

As you can see I also use AdShield and it does not influence my Panda update. Thats not to say it could not influence McA. I dont know anything about McAfee more than you have described here.

Do not put any PlugIns to "started" until you fully evaluated this updateproblem - keep them stopped.

Best Regards

[Jimbo Juggs]

Rav, Mark,

Adsheild was running when I updated McA AV (OP exited), so no problems right? Unless Adsheild clashes with OP?

I'm sorry if I'm confusing you with whats going on here, I can only reiterate again and hopefuly this will not muddy the water further.
Please bear with me.....

McAfee Virus Scan online has two applications which go online when up dating.
MCUPDATE.exe and MGHTML.exe

If the mcupdate runs automaticly it connects to McA.com and says 'An update is available; do you....update, remind me later, ignor'. Then selecting update
If I select a manual update mcupdate.exe opens and clicking on check for update it connects to McA.com and if one is available.....MGHTML.exe opens and update.exe closes.

MGHTML.exe then presents a button 'Update'. Once clicking on the button MGHTML.exe closes and IEXPLORE.exe opens.

IE then loads a page (presumably a log in page, which I've already check the box to remember me), but before fully loading it is then directed to another page which contains the button for download.
This is where with OP running I can't get to, the page fails to load at all (although I've yet to have it time-out whilest waiting upto 10mins). Refreshing also fails to load it.

So with OP exited I completed McA AV update.
Now checking manually for updates MCUPDATE.exe starts and then replies 'no upates available'. MCUPDATE.exe then closes.
But this fails to reach the desired webpage for the update.

I have, since updating McA AV, been to the McAffe.com website, using IE6. From here I went to members home page. Clicked on a link for update AV.
The sequence of events was as I described earlier after clicking on MGHTML.exe button for update. IE goes to a page (presumably a log in page, I've already check the box to remember me, cookie working). But before fully loading it is then directed to another page which contains the button for download.

And here I am again at the page for updates but the page fails to load.

:confused:

Jim

[Mark]

And here I am again at the page for updates but the page fails to load.I still think that AdShield could be causing this behaviour. Please disable *all* AdShield's options and try loading the page again. You could also uninstall AdShield completely - Outpost incorporates most of it's features and with the AGNIS list almost all adverts are blocked.

[Rivalen]

it should answer as it does and maybe not continue to the next page/site.

Thats what I mean with wait til you checked by surfing that an update is available - should be able to see that on their normal site - no?

When you know their is an update that your McA has NOT downloaded - then an answer like "No update available" is a failure - but for now its the right answer since you are recently updated and upgraded?

I have only experience from my Panda and it download without me doing anything and shows a window (if I want to) that confirm update performed correctly. Same goes for my AVG 6.0
Free at work (since both Norton and EZ Trust let BugBear through on my collegues machines I swapped to AVG just to test).

I have no more to give you on this one.

Best Regards

Wait til you no

[Jimbo Juggs]

Riv,

Thanks for your assistance, Im not supprised your out of ideas now, but you've been great :)

Mark,
Disabled all Adsheild (v1.2) functions but still not loading the required page.

Tried to uninstall Adsheild but failed. Uninstaller can not find instalation log, Add/Remove programs failed also.

Over installed Adsheild so as to have the instillation log. But still will not uninstall due to missing log file.

I know this may not be the place but would deletion of Adsheild folders be sufficent to remove it?

Jim:(

[MegaHertz]

Originally posted by Jimbo Juggs
I know this may not be the place but would deletion of Adsheild folders be sufficent to remove it?
What I would try first just in case it causes problems is just rename the directory if it really screws up your system you can boot into safmode and change the name back.

[root]

Tried to uninstall Adsheild but failed. Uninstaller can not find instalation log, Add/Remove programs failed also.
When this happens, just reinstall the program, then uninstall it.
Since McAfee doesn't want to play with Outpost, could I interest you in stepping up to a classier model? :D

[MegaHertz]

Originally posted by root
could I interest you in stepping up to a classier model? :D
I use and recommend NOD32 (http://www.nod32.com) :D:D
Originally posted by Jimbo Juggs
Tried to uninstall Adsheild but failed. Uninstaller can not find instalation log, Add/Remove programs failed also.

Over installed Adsheild so as to have the instillation log. But still will not uninstall due to missing log file.
*MHz hands root a bottle of windex
Clean those smudges off your monitor soldier! :D:D:D

[root]

Bug Juice!:D

[Rivalen]

uncheck all its functions - can that do the trick?

As deafault it seems to be set to - among other things - "block scripted pop-ups" and maybe McAfee updater doesnt like that.
But I suggest you uncheck them all and thus AdShield should be inactivated?? (On the other hand AdShield was active when you updated with OP off...)

Reboot afterwards for "better safe than sorry" that changes really go into effect.

As you see I use AdShield and like it and have no conflicts.

If there is a conflict betwen AdShield and McA-updater under OP maybe this is a way to get around it since you did not find an uninstaller - which I did on my system - but I didnt test if it worked.

Best Regards

[Jimbo Juggs]

People,
Thanks again for your unrelentless and continued support.

1) AdSheild v 1.2.0.13
From a discussion forum http://www.morelerbe.com/ubb/ultimatebb.php?ubb=get_topic;f=52;t=000165
I uninstalled AdSheild manually, all seems well my 'puter after 30mins surfin. Found out at this forum that v 1.2.0.14 (latest) includes some fixes for java problems.

I then rebooted and using IE went to mcafee.com and checked for updates. Again it failed:mad:

2)OPInteresting Bit
Whilest at the McAfee.com website I Exited and Shutdown OP, and checked for update. The page loaded, nothing new here.
I closed this page restarted OP and checked again for update.

-----THE PAGE LOADED (OP RUNNING IN RULES WIZARD)-----

I then (after cartwheeling around the living room:) ) deleted temp internet files form IE options diag box.
Tried the update again and my hopes were crushed again:(

I think we may be nearly there.......

Jim

[root]

What rules do you have for your updater now?

[Jimbo Juggs]

Root,

The rules for both McA .exe's have not changed.
They are both Partialy trusted with downloader presets.

Jim

[root]

I went back and was reading from the beginning and noticed you said it did not work in allow most mode also.
That means there is a rule made that is stopping it from working.
Please stop all plugins and go to system global rules and uncheck everything that blocks something.
Allow most mode means it will allow everything that does not have a rule prohibiting it.
Also, before I go any further, I am assuming everything else works just fine for you?

[Jimbo Juggs]

Root,

Unchecked all the global rules (they were set to default).
Went to update site in rules wizard policy, failed
Went to update site in allow most, failed
Went to update site in allow most, IE MCUPDATE MGHTML moved to trusted apps, failed
Went to update site in disabled policy, failed

Jim

[root]

Are you willing to keep working on this? If so let me know and I will tell you what to try next.

[Jimbo Juggs]

Root,

Yes I would like to get this fixed.
I'm currently running with OP at a low level untill this is resolved.
Although I must admit I was starting to belive the only way to fix the problem was to shutdown OP when an update is available.

My respone to your efforts may be slow for a while as im working shifts.

But I'm just hanging in there.;)
Jim

[root]

Ok, in between tests I would suggest you run Outpost and shut it down just to updat.
What I would like to try now is to go follow the instructions here.
1. First and foremost, make sure there is no other firewall installed on your computer. If you have XP, disable the XP firewall.

2. Save your configuration.cfg in another directory.
Uninstall and reinstall
3. After saving your configuration.cfg file located in the Agnitum\Outpost Firewall 1 folder, make sure that Outpost isnt running. (right click systray icon - exit and shutdown).

4. Uninstall Outpost and reboot.

5. Delete any files that may be left in Agnitums folder and Agnitum Shared folder in Common files folder. Go to the hardware manager, select to show all devices and look if you find entries like Outpost Firewall ... Remove them.

6. Run Dmuts registry cleaner found at:
http://www.agnitum.com/forum/showth...p?threadid=2951

7. Reboot.

8. Close your AV and any other programs running in the background.

9. Reinstall Outpost. Reboot!

Now try to surf. You will get a prompt for Services.exe or SVCHOST.exe. Allow them out to where they want to go.
Allow your browser using the presets that pop up for IE or browser.
Make sure you can surf ok. Make sure you can surf to McAfee.
Now, try to update. When the popup pops up allow both of them out on TCP and UDP both, just for the time being.
If it doesn't work, show as much of the blocked file as you can if there is anything in the blocked window. Get a screen shot.
Do the same for the allowed file. Get a screen shot.
Post back here the results with the screen shots. You can put them together in a zip file if it is smaller that 102kbytes. Otherwise do two posts and just post the gifs.
To do a screen shot, hold down the shift key and hit the print screen/sys req button. If it is just print screen, no need to hold the shift key down.
This will copy the screen to theclipboard.
Now open paint, go to edit, paste and it will ask you if you want to resize. Say yes.
Do a save as and select 16 color bmp. that should turn out ok.
You will have to do this for each log, blocked and allowed.
I'll be around for a couple of hours, then back in the AM.
Probably too late there now.

[Jimbo Juggs]

Root,

Sorry for the delay but here's the latest instalment.

Before your previous reply I was changing setting when I noticed I had UN-enabled all global rules after a suggestion to ENABLE all global rules:o

So I checked all the global rules (enabled) and the OP crashed. A dialog box came up informing me of the impending doom and to send the log file to Agnitum, The programme caused an illeagel error, so I went staright to jail and did not pass go and did not collect £200.

After restarting OP I could not change the global setting as the box was empty. Also no Apps were listed in any zone and was causing all sorts of hicups whilest browsing. Uninstalled.

Found Dmunts threaded and completed the uninstall.
This was very clean :) with no folders left behind.
Used the op.reg file and down loaded www.jv16.org reg cleaner and follwed Dmunts instruction.
There were no Agnium reg entries although there were 686:eek: registrys removed.

Check in device manager for Agnitum entries-non found.
I've definatly got no other firewall programmes on my system. Ad sheild 1.2.0.13 is removed. I shutdown AV and three other apps running (via task manager).
Re-installed OP. Did not change any settings and surfing is good.
IE preset browser, windows update and other apps requesting connection, used all suggested presets.

Went to McA and checked for updates-failed
Changed setting to allow all global rules-Failed
Changed policy to Allow most-Failed
Changed Policy to disabled-Failed
Exit/shutdown-Page Loaded.

Cleared OP logs and checked again
Allowed;
APP Remote Host Direction
IE HTTP clinic.mcafee.com Out
IE HTTP www.mcafee.com Out
IE HTTP clinic.mcafee.com Out

Blocked;
Empty!

Services.exe or SVCHOST.exe have yet, and I don't remember them previosly, requested a connection.

When the popup pops up allow both of them out on TCP and UDP both, Im not sure what you mean here. The window for the update opens without requesting any rules, under IE presets.

So, still at square 1.
Anything left, oh I also have been promted to update OP, maybe this will fix it;)

Thanks for our paitents,
Jim

[root]

If your version is 1817.1645, you do not need to update.
This is insane. It has to be some little thing that we are assuming, but can't see.
My best advise to you right now, is to shut down Outpost when you update your AV and wait for version 2. A full third of the code has been rewritten and I have hopes, some of the problems I have seen lately will go away.
I hope you can live with this for a little longer. I appreciate your long hard efforts at working with us trying to solve this problem. It is in our best interest too.
Meanwhile, maybe someone else will come along with an idea to try.

[Danil]

Jimbo Juggs, please turn Ads, Content and Active Content off. Try to run McAfee update. What is the result?

Also try to clean cach in your browser and instal all available patches for it.

[peterkennedy]

Jim,

I sure hope you find the solution because I am having exactly the same problem ! The only way to get upadtes is to disable McAfee which is a little dangerous with all those bears out there at the moment

[Jimbo Juggs]

Danil,

I've tried updating McA with differant options for the plug-ins.
All in all, under preivous advice, I have spotted all plug ins.

And still no joy.

The McAfee applications;
mcupdate.exe -McAfee update Engine
mghtml.exe -McAfee internet browser
Both appear to function correctly, the problem occurs after they have completed thier respective function the actual update/download occurs using IE (my version is currently 6).
This is when the update page fails to load, even if I navigate to the website with IE then update. When taking the direct route using IE6 the McA apps are not involved (nothing in the logs).

Cleaning the cache (IE>tools>options>delete temp folder) has not had any effect.
I have cleared the temp internet folder and gone direct to the McA web site for updating, with OP running, and looked at what was in that folder.
Then cleared the temp folder again, and with OP shutdown, tried again. Then examined the contents again.
But I'm not sure exactly what I'm looking for. The only conclusion I could draw was that the number of files present in temp internet folder were greater when OP was shutdown.

Would screen shots of these files be of interest to you?

Jim

Hang in there Pete, we might just make it:)

[peterkennedy]

I was hoping that the answer would have been found by the time I turned on my PC this morning and still nothing ! Oh dear. Turning OP off to update is not really a problem but this does appear to defeat the purpose of a firewall ! Perhaps McAfee and Op are just not compatible.

Surely there are other users out there who have both Clinic AND OP ? I find it hard to believe that this is a new problem

Peter

[Danil]

Jim, Peter, please select 'Exit' in Outpost and try to update mcAffee. What is the result?

Then select 'Exit and Shutdown'. What is the result?

[peterkennedy]

Danil,

When I temporarily disable OP, I can update Clinic in the usual way. When I enable again, the McAfee window hangs.

Perhaps we should ask McAfee why this doesn't work - do you people talk to each other though ? If the situation is anything like the one between Macromedia and Adobe, we're in for a rough ride !

Cheers

Peter

[Rivalen]

If you use IE 6.0 and is patched and updated - try this:

+Stop OP plugins Ads+Content+Active Content, or stop all plugins.
+Put McAfee as trusted app in OP.
+Put McAfee updater as trusted app in OP.
+Put IE 6.0 as trusted app in OP.
+Set IE privacy(cookies) settings down in the bottom to accept all cookies and apply and OK.
+Reboot.

Now try to update McAfee.

You or someone else might argue this and that of above actions are not needed - could be true. But if it works :-) with these settings you could then start to -one by one - set them back and rule them out as problemcausers and get the little bugger at last. So again pls try with ALL these changes at the same time. (New from what I have suggested before is the setting of cookies in IE.)

If that does not work - next action - if you still have some energy - is that you edit your profile on this forum to tell us exactly what programs you use and your connection etc - no need to tell about family and girlfriends...:-), but as much as possible.
Also please write down all your settings - in every detail - how your OP is setup. I mean all settings like ICMP, GLOBAL etc. If you are working with applicable apps in Trusted Zone (during these problems-evaluations I recommend you do so until problem solved) and PlugIns stopped - then you need not describe them in any detail because setup like that they should not influence.

Its very practical to see your programs and settings in your profile instead of searching for them in the posts.

Best Regards

[Jimbo Juggs]

Danil,
When exiting but not shutting down, McA failed to update.

Rivalen,
IE 6 security level set lowest possible
Cookies level set to low as possible
All default levels reset (avdanced etc)
McA update.exe trusted
IE 6 trusted
McA browser.exe trusted
OP plugins stopped
Global application rules ALL ALLOWED
ICMP settings default

Reeboot

Failed again
Hope everything is covered in the Profile.

[Danil]

When exiting but not shutting down, McA failed to update.
It means that the problem is in plug-ins...Did you try to stop them all in Options->Plug-in?

[Rivalen]

wins on KO in 14th round. I for one feel I wont get up from the canvas before 10 is counted in this matter...:-(

If Danil and the other guys cannot figure it out, with all the info you have given, it feels like we are losing this match
PROBLEM vs AGNITUM SUPPORT FORUM KO round 14
or will the forum get back and take the victory in round 15?

If you are up to it I doubt that the guys here will give in that "easily".

Best Regards

[Jimbo Juggs]

Rivalen,

Well, we can't win 'em all:}.
I must admit that exit and shutdown of OP during update is the only option open to me.

Danil,

Yes all plugins are stopped.
IE 6 service pack 1 is NOT installed. I've read comments that this update of IE has caused alot of 'puters to crash constantly. Should I update to this?

Jim

[Danil]

Jim, please install debug plug-in and follow the instruction in this thread (http://www.outpostfirewall.com/forum/showthread.php?s=&threadid=980) to report the firewall bug.

Thanks in advance.

[Jimbo Juggs]

Danil,

FYI IE update to SP1, ersion now 6.0.2800.1106IS failed to load the McA web page for updates.
I will now set up OP to operate as I chose and will shutdown and exit to update.

I will install the de-bug plug-in.

A big thank you to everyone who contributed!!!!!!!!!!!!
I have nothing but the utmost respect for you people who take time to help out the likes of me.

:D :D :D :D :D

Jimbo 'Much-the-wiser-for-this' Juggs

[Danil]

FYI IE update to SP1, ersion now 6.0.2800.1106IS failed to load the McA web page for updates.Nobody's perfect :D :p