MrMcTerse
11-13-2002, 10:32 PM
Q: What's worse than quitting a product you don't like?
A: Quitting one that you like.
Heaven help anyone who has there machine go down, and has not retained their licensing information on hand.
Outpost cannot be reinstalled without the license key.
I've requested the code, provided proof of ownership and have been left in the dark for going on two weeks, now. Not even a whisper from Agnitum. Just a ticket, and a suggestion to turn to this forum, which at first I didn't take seriously.
This has me very concerned.
I'm running a trial version, for now, but since my machine had to be wiped, have no backups of my earlier configurations, so I'm fumbling with settings, all over again, but this isn't the reall problem. When you read on, you'll see my real concern: what happens if the trial period runs out and I still haven't heard from Agnitum? Do I install Outpost Free, which is a giant hassle, as we all know how mcuh work goes into re-instlling Outpost?
What's worse, in spite of my begging for information, my pleas have gone unheeded in regard to another problem I am faced with:
In early October we purchased a machine running WIndows XP Professional. I had installed the trial version of Outpost Pro, and wanted to give it time to prove itself on this machine.
License warning prompts popped up frequenty in the first ten days or so, then stopped appearing. As luck would have it, the very day upon which I had planned to purchase the license, as I was certain the end of the trial period was approaching, I turned on the machine, and WHAMMO! Outpost Pro announced the trial had expired, and quit working.
Don't let this happen to you.
There were no reminders during the latter 18-20 days; none whatever. I let this slip, and now that machine sits, without a firewall. It gets run for a few minutes every three days, or so, to update the antivirus, then it is shutdown.
A $2500 paperweight.
Agnitum has seen fit to let me sit in the dark, waiting for a response.
You see, when I purchased my first Outpost Pro license, I got it at the special 50% off price, because of parking ZoneAlarm Pro, which license has yet to expire, but I simply refuse to install it on the XP Pro machine.
I wrote to Agnitum, explaining that I am a licensed user of OP, and requested the same deal on a second license. No response.
This is very scary. Here I have been boasting to dozens of deaf ears about this wonderful firewall, and the TERRIFIC SUPPORT.
Now I'm caught eating my own words. How embarrassing.
How sad.
How much longer am I stew in my own juice, so to speak, before I get a response in either case?
There were two ticker numbers, but one has been lost. The other is gk-002914-001-r.
This is a shining example of how well an upstart company will go to the wall for its badly needed customers, but as the customer base swells, they fail to expand their support to meet with the growth, and leave their customers, old and new to rot.
Echoes of ZoneLabs can be heard bouncing of the walls!
A: Quitting one that you like.
Heaven help anyone who has there machine go down, and has not retained their licensing information on hand.
Outpost cannot be reinstalled without the license key.
I've requested the code, provided proof of ownership and have been left in the dark for going on two weeks, now. Not even a whisper from Agnitum. Just a ticket, and a suggestion to turn to this forum, which at first I didn't take seriously.
This has me very concerned.
I'm running a trial version, for now, but since my machine had to be wiped, have no backups of my earlier configurations, so I'm fumbling with settings, all over again, but this isn't the reall problem. When you read on, you'll see my real concern: what happens if the trial period runs out and I still haven't heard from Agnitum? Do I install Outpost Free, which is a giant hassle, as we all know how mcuh work goes into re-instlling Outpost?
What's worse, in spite of my begging for information, my pleas have gone unheeded in regard to another problem I am faced with:
In early October we purchased a machine running WIndows XP Professional. I had installed the trial version of Outpost Pro, and wanted to give it time to prove itself on this machine.
License warning prompts popped up frequenty in the first ten days or so, then stopped appearing. As luck would have it, the very day upon which I had planned to purchase the license, as I was certain the end of the trial period was approaching, I turned on the machine, and WHAMMO! Outpost Pro announced the trial had expired, and quit working.
Don't let this happen to you.
There were no reminders during the latter 18-20 days; none whatever. I let this slip, and now that machine sits, without a firewall. It gets run for a few minutes every three days, or so, to update the antivirus, then it is shutdown.
A $2500 paperweight.
Agnitum has seen fit to let me sit in the dark, waiting for a response.
You see, when I purchased my first Outpost Pro license, I got it at the special 50% off price, because of parking ZoneAlarm Pro, which license has yet to expire, but I simply refuse to install it on the XP Pro machine.
I wrote to Agnitum, explaining that I am a licensed user of OP, and requested the same deal on a second license. No response.
This is very scary. Here I have been boasting to dozens of deaf ears about this wonderful firewall, and the TERRIFIC SUPPORT.
Now I'm caught eating my own words. How embarrassing.
How sad.
How much longer am I stew in my own juice, so to speak, before I get a response in either case?
There were two ticker numbers, but one has been lost. The other is gk-002914-001-r.
This is a shining example of how well an upstart company will go to the wall for its badly needed customers, but as the customer base swells, they fail to expand their support to meet with the growth, and leave their customers, old and new to rot.
Echoes of ZoneLabs can be heard bouncing of the walls!