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Thread: Menu isn't visible

  1. #1
    ublix Guest

    Menu isn't visible

    Hello,

    I've install the Terrier. After that I see in the folder "Posteingang" two new folders: "Spam" and "Spamverdacht" - that's ok.

    If I start my Outlook I get the message to start the learning ... that's ok.

    If I get an Spam-E-Mail, it will be displaced in the new folder "Spam" - that's ok too - the very nice tool work right.

    But I can't see the new menu. Where can I make the new menu visible?

    My system: W2K SP4, Outlook 2000 SP3 (9.0.0.6627)

    Ublix

  2. #2
    pavement Guest

    Re: Menu isn't visible

    I have a similar problem using the spam plugin of Outpost Security Suite. I use Outlook 2003 and it appears that it occasionally shuts down the plugin because of errors. The solution for me was as follows:

    Click 'Help' then 'About Microsoft Office Outlook'.

    Click the 'Disabled Items' button at the bottom right of the box.

    Then 'Enable' Spam Terrier or Outpost Plugin.

    Hope this helps.

  3. #3
    ublix Guest

    Re: Menu isn't visible

    @pavement

    Thank's for your message.

    I've solved my problem with a reinstall of the Terrier.
    After that, the new toolbar is visible now and works great.

  4. #4
    maksud Guest

    Re: Menu isn't visible

    I have the same problem with Outlook 2003.
    1-st time when Terrier panel disappeared I've reinstalled application.
    But in a couple of days the panel disappeared again without any error message and reinstalling doesn't help.
    In 'Disabled Items' list there are no any item.
    How can I make it visible again?

  5. #5
    Join Date
    Mar 2002
    Posts
    1,452

    Re: Menu isn't visible

    From Agnitum's Knowledgebase, an article which may help:
    How do I restore Spam Terrier's toolbar if it disappeared from Microsoft Outlook?.

  6. #6
    distemper2010 Guest

    Unhappy Re: Menu isn't visible

    oh...

  7. #7
    Join Date
    Nov 2016
    Posts
    21

    Re: Menu isn't visible

    reinstalling the terrier doesn't proved to be much help to me. anyother alternative?

  8. #8
    Join Date
    May 2003
    Location
    CSA Consulate,Rm.101,Glos. UK
    Posts
    6,440

    Re: Menu isn't visible

    if you have tried the technique above from the knowledge base, you are likely out of luck. spam terrier was always a bit of a lame duck here. you could try agnitum support for a laugh.

    http://www.agnitum.com/contact-us.php scroll down to last item to contact support
    Regards,

    CAVE CANEM
    ET SEMPER PARATUS.

    Win10 x64 build 14388, i7 quad core 3770k, 16GB ram, Custom build PC wi. Asus P8Z77-I MB, nVidia GTX650, Firefox 51.0a1 x64, Windows 10
    build 14353.5, Thunderbird 45.1.1 x64, BT HomeHub 5 & Infinity Fibre, Outpost Firewall Pro 9.3 (4934.708.2079) & ESET Smart Security 9.0.314.14
    in-house IT Support Dept. consisting of two Greyhounds, both of which are now very fast angels, and one Saluki Lurcher



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