How to troubleshoot high CPU usage problem?

[Danil]

NB! Please do not forget to restart Outpost GUI after each change in the configuration.

If you have Components Control turned ON

Symptom:
CPU load jumps up when application connects to internet first time after its launch

Workaround:
Turn Components Control OFF (Options/Applications/Components/Component Control Level is OFF)

The kernel of the problem:
Part of the launched application's components located on the media with slow access or antivirus monitor slows down access to the media.

If you have a lot of ICMP activity in Network Activity window

Workaround:
Turn ICMP presentation in Network Activity and ICMP logging OFF. Set [netstat] HideIcmpActivity=yes in Outpost.ini.

The kernel of the problem:
Each ICMP packet is represented in Network Activity and by the Logging System as a 'pseudo' connection and this may lead to performance decrease.

If you have a lot of non-TCP,UDP,ICMP activity in Network Activity Window

Workaround:
Turn non-TCP,UDP,ICMP presentation in Network Activity and logging OFF for these protocols. Set [netstat] HideIpActivity=yes in Outpost.ini

The kernel of the problem:
Each IP packet is represented in Network Activity and by the Logging System as a 'pseudo' connection and this may lead to performance decrease.

Note
The Rules Wizard mode will be disabled for non-TCP,UDP,ICMP protocols.

If you have Network Activity logging ON
Workaround:
Turn Network Activity logging off:

HKEY_LOCAL_MACHINE\SOFTWARE\Agnitum\Outpost Firewall\General EnableNetstatLogging: DWORD = 0

AND
Outpost.ini
[General]
EnableLogging=0

The kernel of the problem:
If Network Activity logging turned on a lot of data is recorded to log.

If non of the above helped

1. Turn Network Activity Logging ON HKEY_LOCAL_MACHINE\SOFTWARE\Agnitum\Outpost Firewall\General EnableNetstatLogging: DWORD = 1

AND

Outpost.ini
[General]
EnableLogging=1

2. Restart Outpost
3. Use your network for about 5 minutes until the CPU load becomes high
4. Exit Outpost
5. Submit ticket at http://www.agnitum.com/support/supportform.html and send us:[list=1]
a. Your hardware configuration
b. Your network configuration:

1) The number and transfer rate of network adapters
2) What kind of access to network are you using (DSL, LAN, dial-up)
3) What protocols are used
4) Is it a NAT or gateway PC

c. Your software configuration

1) Operating System, Service Packs installed
2) Antivirus monitors running

d. Your Outpost configuration

1) Average and maximum number of open port and active connections in Network Activity window
2) If you have about 100 active connection in Network Activity turn on group by protocols (right click on the Network Activity in left panel and choose Group by -> protocol) and give us information via what protocol most connections are taken place.
3) All logs from the <outpost install path>\log folder
4) Your configuration file (*.cfg and *.ini in Outpost install folder)
5) Maximize the Outpost window from the system tray and send us screenshot of that window.[/list=1]